Losing less mail
October 26th, 2009 by toby | Published in About Byline | Leave a comment
The Royal Mail is — yet again — in the news, with strikes looming in the run-up to Christmas. Regardless of the rights or wrongs in the dispute, the purported decline of the Royal Mail’s service is one of those perennial British conversational topics; everyone has a story about post turning up late, or going missing.
As a regulated service, the Royal Mail is required, via PostComm, to publish statistics of their performance. The Freedom of Information Act, though, allows the public to request some rather less-common performance statistics – not least, the quantity of rubber bands used, as employed by postmen across the country for holding together bundles of letters — a number which ought to be related to how often post goes missing!
Using this together with the PostComm stats, we can indeed see that between 2006 and 2008, the number of rubber bands increased steadily, while the number of complaints about lost mail dropped quite dramatically.
Hopefully that’s not due to angry postmen using the rubber bands to restrain complaining customers …